ShiftControl Release Notes

Keeping tabs on reporting lines shouldn’t require a spreadsheet. With today’s release you can open a live, interactive org chart that shows your orgs users in real time.

What you can do

• See every relationship - The chart is based on the updated information in ShiftControl you always view the latest structure.

• Zoom through teams - Drag, pan, and zoom to explore from exec level down to interns.

• Go full screen - Org charts need space, easily maximize to present it or take up all your screen real estate

Why you’ll love it

Understanding how people connect drives faster approvals, smoother access reviews, and fewer “who reports to who?” moments. The ShiftControl Org Chart keeps itself up-to-date, so you can focus on work instead of diagrams.

Where to start

Org charts are available to all employees in the employee portal in the navigation sidebar. You can turn org charts off and on for your organization in your organizatio settings by going to the gear menu at the top right as an admin and going to settings.

Check out the video below for a demo!

We’ve made performance better when you first log in. Previously, we waited until you landed on a specific screen to start running expensive queries—like calculating how many apps users have access to. That meant waiting for a spinner before data appeared.

Now, we load that important information upfront so it’s ready when you need it. No more delays, just instant access to the insights you care about.

You can now navigate directly to Users, Groups, and Apps from the side info-panel! Previously, the sidebar gave you useful context—like what groups a user belongs to or which apps are assigned—but you couldn’t click through to manage them.

Now you can. Every item in the sidebar is clickable and takes you straight to the view/edit screen for that object. It’s a small change that makes managing things a lot faster.

Last week we gave you zippy, in-session caching. This week, we’re going one better.

Your app state—queries, data, filters, and more—now persists across reloads and return visits. Whether you refresh the page or come back tomorrow, everything is right where you left it. No more waiting to re-fetch or reconfigure views.

🕒 The cache sticks around for 24 hours, giving you a snappier, more seamless experience every time you jump back in.

Just one more step toward a smarter, faster, and more reliable workspace.

We’ve polished up the layout across all our management areas to give you more breathing room and better usability:

💻 Full-width tables – Take full advantage of your screen real estate. No more cramped columns.

📌 Sticky headers – Table headers now stay locked to the top while you scroll, so you never lose context.

📐 Tighter title areas – We’ve cleaned up spacing and layout to give you more room to work, with less visual noise.

It’s all part of making ShiftControl feel faster, cleaner, and more delightful to use—every click of the way.

Can you spot the improvements below?

We’ve completely re-engineered how tables work across the platform, and the difference is immediate:

🔍 Instant search & filter – type or click to zero in on the data you need.

↕️ Drag-and-drop columns – reorder, auto-size on double-click, or pin key fields so they stay put. We remember your layout next time.

📑 Hide or show columns – tailor each view with a simple checkbox menu.

:bullseye: Contextual actions at every header – sort, filter, resize, pin, or export without leaving the grid.

📋 Copy anything – select rows or cells and copy straight to your clipboard.

📊 One-click export – download the current view (filters, order, and all) to CSV or Excel from any table.

⌨️ Keyboard-friendly & accessible – navigate, select, and act without lifting your hands from the keys.

These upgrades are live everywhere in the platform. Watch the quick demo video to see them in action and start exploring your new super-charged grids!

We’ve spent the last month or so working behind the scenes on a major update that makes things much faster, not only for our users, but also in terms of us shipping updates!

🏎️ Zip between pages instantly – once a view loads the first time, you can bounce anywhere in the platform with near-zero wait.

🔄 Live, auto-refreshing data – the app silently re-fetches updates in the background and refreshes your screen on the fly, so you always see the latest info without hitting reload.

🛠️ Edit without interruption – create, update, or delete records and watch the changes appear in place.

🗂️ State that sticks – your filters, sorts, and scroll position stay put as you explore, so you can pick up exactly where you left off - and we’ll soon make this perisistent across your visits too!

:chart_decreasing: Fewer network calls, smoother feel – smarter caching cuts traffic and keeps things snappy even on slower connections.

🚀 Built for what’s next – this new data engine unlocks offline-ready capabilities and richer dashboards rolling out soon.

We recently shipped a popular update that you to easily convert a bookmark app to a SSO app without losing any data. We realized that people also needed to move from SSO back to bookmark as well, and you can now do that!

We’ve also moved from the term upgrade to convert. After all, moving between SSO and Bookmark apps isn’t an upgrade or a downgrade, they’re just different!

Check out the quick video!

When taking action on an application like deleting or upgrading it, you’ll now immediately get more context by seeing the app’s logo along with the name and description.

Say goodbye to tedious manual steps! Now you can effortlessly convert any bookmark app to a full Single Sign-On (SSO) app right within ShiftControl. Simply select the new “Upgrade to SSO” option from the app menu, and ShiftControl will handle the rest—creating your new SSO app, transferring metadata and group assignments automatically, and cleaning up the old bookmark.

Watch this quick demo to see it in action!

When you delete a user who manages other people, we’ll ask what you’d like to do with their direct reports. Pick a new manager to take over—or leave the role blank if you’re reorganizing. No more mystery managers or abandoned org charts!

We gave the gear and tasks menu (top right!) a behind-the-scenes upgrade. Ever area in that menu now loads more dynamically, with clearer visual cues when things are updating or saving. It’s faster, snappier, and way less “did-that-even-work?” vibes.

We're excited to announce a new integration feature for ShiftControl: Box. This addition is designed to enhance your digital workspace by seamlessly connecting with Box, a leading cloud content management and file sharing service.

You can now connect your Box application and keep an accurate view of the your users and fully understand your license usage.

To start using the Box integration, simply navigate to the integrations section in your ShiftControl dashboard and follow the setup instructions.

We’ve rolled out frontend Role-Based Access Control (RBAC) across ShiftControl! This upgrade builds on our earlier RBAC API release and brings smarter access management and a better user experience to the UI. Under the hood, this is a lot of work, as each button, screen, widget, toggle, and more checks to make sure you have the right permissions.

Check out the video and read below to see what’s new!

View Mode for Everything

Every screen where you can make changes — Users, Groups, Apps, Subscriptions — now has a dedicated View Mode. No more jumping into an edit screen just to peek at some data. It’s a smoother, cleaner way to inspect without touching anything.

Click-to-View Navigation

We’ve improved the way you navigate ShiftControl. Now, clicking the name of a user, app, or group takes you straight to its View page. This aligns with what many of you were already trying to do (we saw you clicking!) — and just feels more natural.

Meet the Read-Only Admin

You can now assign a Read-Only Admin role — perfect for finance teams, auditors, or curious co-founders who need visibility into users, apps, and subscriptions but shouldn’t be changing anything. It’s a safer way to share access, without compromising your setup.

Coming Soon: More granular roles like User Admin, App Admin, Group Admin, and beyond — so you can delegate more confidently without going full super-admin.

Check out the preview of the Read Only view for the Users, Groups, and Apps areas below!

We’ve given our app catalog a major refresh! 🎨

• New Modern Logos – All 1000+ apps now have updated, high-quality logos for a cleaner and more recognizable experience.

• Detailed App Descriptions – Get more context at a glance with descriptions for nearly every app in our catalog.

• Consistent Branding – Your employee portal now reflects these updates, and we’ve also updated your existing apps in JumpCloud with the new logos.

A more polished and informative experience, all without lifting a finger.

Managing JumpCloud admins just got simpler! Previously, you had to handle JumpCloud admin roles separately in JumpCloud itself. Now, you can seamlessly add, edit, or disable JumpCloud admins right from ShiftControl. Set roles (like Admin, Help Desk, or Read-Only), toggle API access, and even trigger onboarding emails instantly—all in one convenient place.

Watch this quick video to see it live in action!

We’ve improved user activation in ShiftControl! Previously, activating users always sent an immediate activation email. Now, you can activate user accounts ahead of their start date without notifying them right away. This lets you pre-provision accounts, schedule meetings, and set up access in advance. When you’re ready, easily send activation instructions to their company or personal email—or simply set a password directly during onboarding. Activation now fits your workflow perfectly!

Check it out in action below.

You can now easily upload custom logos for your apps! Simply click or drag-and-drop logos directly in ShiftControl, and they’ll appear instantly in your employee portal. Stay tuned—these custom logos will soon be featured in even more places!

Watch this quick demo video to see how simple it is!

Your employees can now effortlessly view and manage their Multi-Factor Authentication (MFA) devices directly in the employee portal. Whether it’s a YubiKey, an authenticator app, or built-in device authenticators (Windows Hello, Apple fingerprint), your team can rename, organize, or even remove devices seamlessly. Keeping security simple—and fully under your control.

Check out this quick video to see it in action!

You can now easily view and manage your users’ MFA factors within ShiftControl. If a user replaces their phone or encounters MFA issues, simply remove the problematic factor, and they’ll be prompted to set up MFA again at their next login. No hassle, and no downtime!

Watch this quick video to see how smoothly it works!

We’ve taken the guesswork out of authorizing your integrations! Now, when adding or updating integration authorizations, you’ll see clear, step-by-step instructions guiding you through exactly what’s needed and what screens you’ll encounter next. Whether you’re integrating Slack or another service, simply follow the instructions, approve the permissions, and voilà—you’re seamlessly connected!

Check out this quick video to see it in action!

Now, there’s no mystery when deleting groups synced with Google Workspace! When you’re about to delete a synced group, you’ll clearly see exactly what will—and won’t—happen. We explain that the group itself won’t be removed from Google Workspace, but syncing will stop. You can then confidently manage your groups without surprises!

No more clicking around to find what matters most! Now, when you edit apps and groups, the tab with active config items is front and center by default. Because let’s be honest—who actually wants to start on a tab that you’re not using? :bullseye:

We’ve added helpful links directly to confirmation alerts, letting you instantly jump back to the group or item you just edited—saving you clicks and keeping things clear!

Check it out in action below.

We’ve made dropdowns even more flexible—now you can effortlessly remove your selections by clicking “Clear selection” or the handy “X” button. Small improvement, big convenience!

Our Employee Portal and Login Pages are now fully optimized for mobile devices. Whether you’re signing in or managing your profile on the go, you’ll experience a smoother, more responsive interface—no more zooming, pinching, or frustration.

🔹 Better navigation on smaller screens

🔹 Touch-friendly design for effortless interactions

🔹 Faster load times for a seamless experience

We’re taking ShiftControl integrations to the next level! We recently announced our partnership with Workato, leveraging their powerful automation engine to accelerate how we build and deploy integrations—all while keeping customer data securely isolated in tenant-specific instances.

Now, we’ve completed the heavy lifting to seamlessly link our integrations page with Workato behind the scenes. For our customers, the experience remains familiar: you’ll still enable and manage integrations just like before, but now, when you connect an app, ShiftControl automatically links that authorization to a set of managed automation recipes.

🔥 What This Means for You

• More powerful integrations, faster – We can now build and roll out integrations at scale with deeper insights.

• Richer application data – Get metadata like subscription details, license usage, and user access to ensure your records match reality.

• Better user insights – Identify unused licenses, active admins, and unexpected access with enriched user data.

• Future-ready automation – The types of integrations we can create are virtually limitless, and we’re committed to delivering new ones frequently.

This is just the beginning—expect to see more integrations, more automation, and even better control over your SaaS stack in the coming weeks! :bullseye:

You can now connect ShiftControl to your Slack workspace! 🎉

This new integration allows ShiftControl to pull user information from Slack, helping you verify that the number of assigned Slack users matches what’s in ShiftControl. Additionally, we collect user metadata—such as identifying workspace owners and admins—which will soon be surfaced in the platform to give you deeper insights into your Slack environment.

Check out a quick demo below!

🔮 What’s Next?

This is just the beginning! In the near future, our Slack workbot will enable interactive features, such as letting users query their app assignments directly in Slack. Stay tuned as we expand its capabilities to make managing your SaaS tools even easier.

To get started, head to Integrations in ShiftControl and connect Slack today!

Managing your JumpCloud integration just got easier! If you bring your own JumpCloud, you no longer need to contact support to update your API key. You can now update it yourself directly from the ShiftControl UI—no more back-and-forth with support, just a simple and seamless update process.

We’re excited to share that our API documentation is now fully available for you. This update brings several key improvements that simplify integration and enhance your experience:

• Complete API Specs: You can now download the OpenAPI spec file to use locally with tools like Postman. This makes testing and integrating with our API more straightforward than ever.

• Interactive Online Docs: Access our API docs online to explore and test various endpoints directly. This interactive approach helps you quickly understand how to leverage our API in your workflows.

• Enhanced Documentation: We’ve updated our documentation to include details on API specs and clear guidance on managing both User and Org API keys. You can view our ShiftControl documentation for managing API keys and using the API docs here.

• Easy Access to Full Specs: The complete API Documentation and Specs are available at this link.